Refund policy
How to Start a Return
Start your return here: stevenland.loopreturns.com
You'll need your order number and either your zip code or email address from your order.
Return Time Limit
You have 30 days from your purchase date to request a return. After 30 days, no refunds are available.
What Can Be Returned
✅ Returnable items must be:
- In original packaging
- Within 30 days of purchase
❌ Items that CANNOT be returned:
- Gift cards
- Crystal ties or crystal bowties
- Crystal shirts
- Socks
- Items from the Archive Sale Collection
Return Costs & Fees
You pay for return shipping - these costs are deducted from your refund.
Shirt Return Fees:
- First shirt: $15 handling fee (includes shipping and restocking)
- Each additional shirt: $10 fee
Non-Refundable Costs:
- Original shipping charges
- Taxes paid on original order
For exchanges: If your new items cost more than your refund balance, you'll receive an invoice for the difference.
Price Matching
Steven Land offers 7-day price matching from delivery date.
- Must request within 7 days of receiving your order
- Price adjustments given as store credit only
- Policy effective July 11, 2024
Refund Process
- Return received: We'll email you when your return arrives
- Inspection: We'll inspect your items and email approval/rejection
- Refund processed: If approved, refund goes to your original payment method
Questions? Check our Frequently Asked Questions for more details.