Frequently Asked Questions

• For assistance with retail orders, please email support@stevenland.com
• For assistance with wholesale orders, please email orders@stevenland.com

• For more details and our sizing guide please refer to the Steven Land Shirt Sizing Page

• For more information on how to become an authorized carrier of Steven Land products, please fill out our Wholesale Inquiry Form

• For assistance with placing orders or any problems at checkout, please email support@stevenland.com or the chat bot on the bottom right side of our website.

• To shop Steven Land in stores, refer to our retailer map.

• Steven Land is always looking to expand our product offerings to our online store!
• For customer suggestions, fill out our Feedback Form
• If you are a business and think your products would be a good fit for our customer base, please email info@stevenland.com

• We usually offer promotional offers for commercial holidays and 15% off your first order when you sign up for our email newsletter, which will keep you updated on larger sale amounts.

• As of July 11, 2024, Steven Land offers a 7-day window (starting from order delivery date) for price matching or adjustments to be received for store credit only.
• To file a price match claim, please email support@stevenland.com
• Lastly, be sure to sign up for our newsletter to be notified whenever your Steven Land favorites are on sale.

Final Sale items include:

• Gift cards
• Crystal ties or crystal bowties
• Crystal shirts
• Items from sale/clearance or bought on promotional sale

• Our policy lasts 30 days. If 30 days have past since your purchase was made, unfortunately we can no longer provide a refund.

• Orders placed after October 14, 2024, require a 9% restocking fee on all return shirts. 
• Customers are responsible for return shipping costs. If your return request is approved, we will email you a shipping label.
• Both the shipping and restocking fee (if applicable) will be deducted from your return or exchange amount.
• Please note, we do not refund the cost associated with shipping and taxes on the initial order.

• To request a return, please make sure to review our return policy linked here.
• After reviewing, proceed with requesting a return here.
• If you need help with requesting a return, we are more than happy to assist you. Please email support@stevenland.com with the reason for your return and if you would like to exchange or return your order.

• Our orders are fulfilled by humans so mistakes happen occasionally, please email support@stevenland.com with your order number and a photo of the item you received.
• Thank you for understanding that photos are required in order for us to assist you further.

• In rare events, items may sell out so fast our inventory system cannot keep up, resulting in an order being placed for a product we no longer have.
• We will notify you of this situation via email and cancel/refund your order.
• We also immediately cancel and restock orders that are marked High Risk by Shopify for fraud purposes. Please reach out to support@stevenland.com if you believe this is the case.

• To process a return or exchange, please note that we will only send out the replacement item after receiving and inspecting the returned item. Once we verify its condition, we’ll proceed with the exchange order or refund process.
• The full return and exchange timeline can take up to 14 business days.
• Please keep this in mind, if you need an item for an event.

• You should receive a shipping confirmation email 1-2 business days after placing your order, including your package tracking number and carrier. 
• Copy the tracking number listed and paste it into the carrier’s tracking page

• Yes, we do. Please select USPS at checkout for all P.O. Boxes.

• Steven Land offers free shipping on orders $125+ before tax

• Orders are typically processed within 1-2 business days after payment confirmation. After your order is processed, shipping can take 1-7 business days for domestic orders, and 7-18 business days for international orders depending on the method you chose at checkout (express, expedited, or standard).
• To qualify for same-day shipping, orders must be placed before 12:00 PM local time (EST) on a business day. Orders placed after this time or on a weekend will be processed on the following business day.

• Steven Land is not responsible for packages returned to sender.
• We will notify you if your order is sent back to our warehouse but customers are responsible for shipping cost or we can restock and refund the order. Please double check the shipping address at checkout to prevent this.

• We use DHL for international purchases

• We cannot guarantee that any changes can be made after an order is placed. 
• Contact support@stevenland.com as soon as possible to see if there is time to change or cancel your order.
• Orders are only fulfilled Monday through Friday

• Steven Land provides tracking information in our shipment confirmation emails that allows you to track your package and verify delivery.
• We first recommend reaching out to neighbors to check if it was mis-delivered.
• Lastly, please email support@stevenland.com for further support. Claims are handled on a case-by-case basis.